Terms and conditions

General

Thank you for visiting Paper-Roses’ (“Paper-Roses”, “we”, or “us”) website (www.paperrosesdesigns.com).  These terms, together with our Privacy Policy give you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on our website (“Website”), or otherwise offered for sale to you the Consumer ("Consumer" or "you"). 

By using the Website or entering into a contract (“Contract”) with us for the sale by us of Products to you, you agree to be legally bound by these Terms.  Please read these Terms carefully and make sure you understand them before using our Website or ordering any Products from us.  If you do not agree with these Terms do not use the Website or order Products from us.   

These Terms apply to Contracts with retail customers only.  Contracts with wholesale customers are subject to separately agreed terms and conditions.

Paper-Roses reserves the right to amend this Website or these Terms at any time.  Please review the Terms from time-to-time to check for any updates or changes to any part of the Terms (including the Privacy Policy).  Your continued use of the Website after changes are made means that you agree to be legally bound by these Terms as amended/updated.

About

We are Paper-Roses, a business registered in Hong Kong SAR under company registration certificate number 55945380. We operate the Website www.paperrosesdesigns.com.

Intellectual property

The content of this Website is the intellectual property of Paper-Roses.  You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the Website content in any way except for your own personal, non-commercial use.  You also agree not to adapt, alter or create a derivative work from any Website content except for your own personal, non-commercial use.  Any use of Paper-Roses' intellectual property must be attributed to Paper-Roses and (where relevant) a copyright notice should be included. Any other use of the Website content requires the prior written consent or authorisation of Paper-Roses.

You will fully indemnify Paper-Roses for any loss or damage suffered by us for breach of these conditions.

Third-party links

Our Website may include links to other websites or resources that are not operated or prepared by Paper-Roses.  We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by, or in connection with, your use of them.

Use of these external websites or resources will be at your own risk and subject to the terms and conditions of use contained within each of these websites.

Your conduct

Other than your personal data, which is covered by the Privacy Policy, any material that you transmit or post to our Website (or provide in any other format) shall be considered non-confidential and non-proprietary, and we have no obligations with respect to such materials.  Paper-Roses is free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, text and other things embodied therein for any and all commercial and non-commercial uses.

You may post or transmit materials to or from the website subject to the following conditions:

  • They are not threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

  • You have obtained all necessary licences and/or approvals.

  • They do not constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world.

  • They are not technically harmful (including, but without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You are prohibited from misusing the Website (including, but without limitation, by hacking).

Paper-Roses will fully cooperate with any law enforcement authorities or court orders requesting or directing it to disclose the identity of or locate anyone who contradicts these conditions.

Eligibility to purchase

In order to place orders with us, you must meet our conditions of eligibility:

  • Be in possession of a valid credit card issued by an acceptable licensed bank or a PayPal account.

  • Provide personal and payment details that are warranted by you to be both valid and accurate (email address, name, billing information and other information as requested on the Website).

In placing an order with us, you authorise Paper-Roses or its payment administrators to process a charge or charges on your credit card or PayPal account in the amount of the total purchase price of your order, including shipping costs.

Our products

Paper-Roses will endeavour to ensure that the content and product descriptions on the Website are as accurate and complete as possible.  We do not however warrant that the content and product descriptions are accurate, complete, current or error-free.  We may make changes to the Website content and product descriptions at any time without notice.

The content on the Website is provided on an “as is” basis, and to the extent permitted by law, Paper-Roses disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Paper-Roses will not be liable for any loss or damage which may arise from the use of any information contained in any of the materials on this Website.

We hereby reserve the right to add Products to or delete them from our product range at any time or to change the specifications of Products without notice.

Pricing

Prices are shown on the Website in Hong Kong Dollars (“HK$”). 

Prices displayed on the Website at the time your order is accepted will be honoured except where an obvious error has been made.  Whilst we use our best endeavours to ensure that all prices appearing on our Website are accurate, we do not guarantee that they are error-free and reserve the right to correct any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you we will treat your order as cancelled.

The prices shown on our Website exclude shipping costs.  Shipping costs vary by Product and shipping destination, and will be advised during the checkout process before you confirm your order.

If your credit card or PayPal account is not denominated in HK$, the final price charged in your currency will be calculated by your issuing bank or PayPal in accordance with the applicable exchange rate on the day your transaction is processed.

Taxes and duties applicable to your order depend on the shipping country of your order:

  • Customers placing orders for delivery in Hong Kong are not subject to taxes and duties.

  • Customers placing orders for delivery overseas will only be charged for the price of the product(s) purchased (excluding taxes and duties) and the delivery costs. All duties, fees and taxes are the responsibility of the Consumer , and will usually be levied once a shipment reaches the recipient’s country (as requested by the Consumer).

Please note that Paper-Roses has to state the retail value of all goods (excluding shipping charges) contained in a shipment, and cannot identify an order as a “gift” for export purposes. Please contact your local customs office for more information on customs policies.

Promotions

PRNL1 Codes will be provided to registered members when they sign up to receive Paper-Roses' occasional newsletter. They can only be applied on your first order placed in our online shop. Each PRNL1 Code is valid for 6 months and is for a single user only. Paper-Roses does not permit you to share your PRNL1 Code with any other person. PRNL1 Codes apply to full priced Products only, cannot be applied in conjunction with any other offer and cannot be applied to bespoke orders. Paper-Roses reserves the right to cancel this promotion at any time.

PRFREE Codes will be provided to VIP members from time to time. These entitle recipients to free standard shipping on certain orders (order requirements will be specified when the FS Code is issued). These codes can be applied to orders from the date of receipt to the end date specified. If no end date is specified at the time the code is provided, Paper-Roses reserves the right to cancel the promotion at any time. Each FS Code is for a single user only. Paper-Roses does not permit you to share your FS Code with any other person.

PRBD1 Codes will be provided to purchasers of Paper-Roses' products on the occasion of Paper-Roses' first birthday (purchases made between 12.01am (Hong Kong time) on Monday 7 May 2018 and 11.59pm (Hong Kong time) on Tuesday 15 May). These codes can only be applied on the first order you place in our online shop after receiving the code. Each PRBD1 Code is valid until 11.59pm (Hong Kong time) on 7 November 2018 and is for a single user only. Paper-Roses does not permit you to share your PRBD1 Code with any other person. PRBD1 Codes apply to full priced Products only, cannot be applied in conjunction with any other offer and cannot be applied to bespoke orders. Paper-Roses reserves the right to cancel this promotion at any time.

PRNLFS18 Codes will be provided to registered readers of Paper-Roses’ occasional newsletter. These can only be applied to the first order you place in our online shop after receiving the code. Each PRNLFS18 Code is valid until 11.59pm (Hong Kong time) on 9 November 2018 and is for a single user only. Paper-Roses does not permit you to share your PRNLFS18 Code with any other person. PRNLFS18 Codes apply to items in Paper-Roses’ Festive Shop only and cannot be applied in conjunction with any other offer. Paper-Roses reserves the right to cancel this promotion at any time.

A PRCARM Code has been issued to members of the Career Mum. This code can be applied on the first order you place in our online shop after receiving the code. The PRCARM Code is valid until 11.59pm (Hong Kong time) on 30 November 2018 and is for members of the Career Mum only. The PRCARM Code applies to full priced Products only, cannot be applied in conjunction with any other offer and cannot be applied to bespoke orders. Paper-Roses reserves the right to cancel this promotion at any time.

A PREXPP Code has been issued to readers of Expat Parent. This code can be applied on the first order you place in our online shop after receiving the code. The PREXPP Code is valid until 11.59pm (Hong Kong time) on 30 November 2018 and is for readers of Expat Parent only. The PREXPP Code applies to full priced Products only, cannot be applied in conjunction with any other offer and cannot be applied to bespoke orders. Paper-Roses reserves the right to cancel this promotion at any time.

A PRC&G Code has been issued to readers of the Card & Gift Network Christmas Gift Guide 2018. This code can be applied on the first order you place in our online shop after receiving the code. The PRC&G Code is valid until 11.59pm (Hong Kong time) on 21 December 2018 and is for readers of the Card & Gift Network Christmas Gift Guide only. The PRC&G Code applies to full priced Products only, cannot be applied in conjunction with any other offer and cannot be applied to bespoke orders. Paper-Roses reserves the right to cancel this promotion at any time.

Payment

We accept payments made using Visa, MasterCard and American Express credit cards, or PayPal. By placing an order using one of these payment methods, you confirm that the account used is yours or that you have the permission of the account holder to use it. If your card issuer or PayPal refuses to authorise payment to Paper-Roses, we will not be liable for any delay or non-delivery.

Our payment administrators’ processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure.

Payment for Products and all applicable delivery charges must be made before your order will be accepted.

Acceptance of your order

Once you have entered your personal and payment details and placed your order, we will send you an email acknowledging receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.

Your order will be accepted and a Contract between you and Paper-Roses will be completed when we send you an email to confirm the goods have been dispatched to you and your payment has been accepted. Only the goods listed in the confirmation email sent at the time of dispatch are the subject of the Contract. Paper-Roses will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods is confirmed in a separate dispatch confirmation.

All Contracts are concluded in Hong Kong SAR and are written in English.

Paper-Roses reserves the right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to:

  • You have ordered a product which is out of stock or has been withdrawn due to its failure to meet our quality standards, or is subject to shipping restrictions.

  • We identify a product description or pricing error.

  • We are unable to obtain authorisation for your payment.

  • You do not meet the eligibility criteria set out in these Terms.

We will contact you as soon as possible if there is a problem with your order.

If we are unable to process your order for any reason, and you have already paid for the product, we will refund you the full amount including any shipping charges as soon as possible.

Cancellation and changes

Under normal circumstances we do not allow orders to be cancelled or changed once they have been submitted.  However, if you would like to cancel or change your order, please contact us within 1 hour of placing it, and we may be able to help. Please include your order reference number in your message.

Shipping

We endeavour to dispatch all Products ordered within 1-3 working days of the order being placed and accepted by Paper-Roses, although we reserve the right to extend the processing time during sales or holiday periods.

All orders are shipped using Hong Kong Post’s local and airmail postal services.  Depending on the precise service used, your parcel may or may not be tracked. Alternative delivery options can be arranged upon request. Please contact us for details.

You will be given an estimated delivery time when you receive an email confirming that your goods have been dispatched to you. Unfortunately, we cannot guarantee that these estimates will be met as delivery is dependent on the postal services, and for international deliveries, customs authorities.

Delivery charges vary depending on the Products ordered and the delivery destination selected, and cannot be refunded. 

You accept responsibility for the products ordered from the moment they are delivered to the shipping address provided.

Returns

We hope that you are happy with your purchase, but if you are not you can return items to us for a refund (excluding shipping costs) within a set number of days of receipt of confirmation that your order has been dispatched. The number of days varies by delivery destination:

  • Hong Kong: 10 days

  • Rest of Asia: 22 days

  • Rest of World: 30 days

Items will be accepted for refund provided that:

  • You contact us to let us know which items you will be returning. Please include your order reference number in your message.

  • A returns form is completed and included with your returned items.

  • The goods are returned in a saleable condition, i.e. in their original packaging with the original labels still attached, unopened, unused, unaltered and in the condition originally sold, and not damaged or soiled in any way.

  • They are not sale items.

  • They are not personalised or bespoke items.

Returned items should be shipped to:

Paper-Roses, PO Box 7381, GENERAL POST OFFICE, HONG KONG

Returns must be shipped within the timelines defined above, and at your own cost and risk.  Please remember to ask the postal service you use for your postage receipt.  This will contain proof of postage to prove the item(s) have been sent. Customers are responsible for retaining proof of postage.  Without this we will not refund any money if we do not receive the returned goods.

The purchase price (excluding shipping charges) will be refunded to you using the original payment method once we have received the returned item(s). You are responsible for reclaiming any taxes or duty paid from the relevant authorities.

Damaged goods

You should contact Paper-Roses immediately in respect of any goods that are damaged on delivery through no fault of your own, by emailing us at orders@paperrosesdesigns.com. The following information must be included in the email:

  • The order reference number.

  • A photograph showing the damage.

  • Whether you would like a refund or replacement.

If you request a refund, the amount refunded will include shipping costs on the damaged item(s), but will not include any taxes or duty paid. You are responsible for reclaiming any taxes or duty paid from the relevant authorities.

If you contact us about damaged goods, we may ask you to return the item(s) to us.  If you are required to return the goods, please:

  • Complete a returns form and include it with the returned items.

  • Return the items in their original packaging with the original labels still attached, unopened, unused and unaltered.

Returned items should be shipped to:

Paper-Roses, PO Box 7381, GENERAL POST OFFICE, HONG KONG

If we ask you to return damaged goods we will reimburse you for the cost of standard local or airmail postage.

Exchanges

We are unable to offer exchanges at this time. Please place a new order for the required item and return the unwanted item to us for processing.

Resale of items

We only supply Products to you for domestic or private use. You agree not to use the Products for any commercial, business or resale purposes. Paper-Roses reserves the right to refuse any order which it suspects is not for domestic or private use.

Liability

Paper-Roses does not guarantee that the use of our Website will be error free, or that the Website or the servers that make it available are free of viruses or other harmful components. We recommend that all users of the Website have appropriate software, including anti-virus software, installed. Paper-Roses will not be liable for any loss or damage which may arise to computer equipment as a result of using this Website.

Some events may occur which are beyond our control, such as adverse weather. Under such conditions, Paper-Roses will always do its best to maintain its services, but will not be responsible for failing to meet any obligations under these Terms.

Indemnity and waiver

By using our Website or entering into a Contract to purchase our Products, you agree to compensate us fully and hold Paper-Roses (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these Terms by you.

If you breach these Terms and we take no action against you, this does not mean that we will automatically waive our rights on any later default by you.

Governing law

These Terms, together with all of our Policies, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms.

Contact

If you have any comments or questions about the Website or these Terms, please contact us.